User Data Privacy Protection Policy
A detailed explanation of how the Platform collects, processes, and protects your personal data. We are committed to protecting your information to the highest standard.
01Policy Overview
Thank you for trusting and choosing nuzcloud. This Policy fully explains how nuzcloud Inc. ("we" or the "Platform") collects, processes, stores, and protects your personal information. Protecting user privacy is a core principle, and we process certain necessary data in compliance with regulations to provide you with high-quality personalized service.
02Information We Collect
To continuously provide and improve our services, we collect several categories of information, primarily:
2.1 Information You Provide
- Account details: Your name, email address, phone number, and login password.
- Identity verification: In regulatory compliance or security verification scenarios, we may require a government-issued identity document.
- Payment information: Your card number, billing address, and other payment details (typically encrypted and processed by our payment partners).
- Communications: Call logs, live chat transcripts, and emails between you and our support team.
2.2 Data Collected Automatically
- Access logs & device info: IP address, browser type, OS version, access timestamps, and page visit history.
- Resource usage data: Computing resource consumption records during your use of the cloud host (e.g., CPU usage, memory, network traffic), primarily for billing and service monitoring.
03How We Use Your Information
We use collected information within lawful and reasonable limits to ensure smooth business operations, primarily for:
- Service delivery: Processing orders, activating cloud host instances, and managing day-to-day account operations.
- Security: Detecting and blocking fraud and abuse (including unauthorized mining and malicious attacks) to maintain overall platform safety.
- Improvement: Analyzing usage data to continuously enhance infrastructure resource allocation and network performance.
- Compliance: Fulfilling tax reporting, supporting regulatory audits, and meeting other legal obligations.
06Data Security
We employ industry-standard physical safeguards, technical security measures, and internal management processes to ensure the integrity and confidentiality of your data (e.g., HTTPS encrypted transmission, least-privilege access controls).
07Your Rights
Under applicable law, you may have the right to access, correct, or request deletion of your personal information. Most actions can be completed directly in your account management console. If you encounter something you cannot handle yourself, please contact us through official support channels.
Please note that we may need to retain certain historical records after account deletion for legal compliance or legitimate business purposes (e.g., resolving disputes).
08Policy Updates
We reserve the right to update this Policy at any time due to business changes or regulatory requirements. For significant updates, we will notify you in advance via email or in-platform messages.
09Contact Us
If you have any questions, feedback, or requests regarding this Privacy Policy (including data access, correction, or deletion requests), please contact us via:
- Email:support@nuzcloud.com
- Support ticket: Log in to your account and submit a privacy-related ticket
We are committed to responding in writing within 30 business days of receiving your request.